Return as it should be
Our researcher spoke with users and discovered that the current account page was difficult to navigate since features were shown without context. There isn't enough proximity, contrast, or personalisation. Users are likewise concerned about the security of their accounts, yet the majority of them do not take advantage of our security features.
The intentions of this redesign are to make it easier for users to access and navigate through existing features, make user increase the security of their account, and also make them more invested in our app. Our big idea is to make the page as personal as possible for each user, like how it should be. We tested our new design to the people, and they like our new approach!
This project is not yet fully developed, but we hope that after its release we can increase the number of verified users, reduce account-related CS cases, and increase awareness of the loyalty program that we have.